What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss any concerns. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, discussion with you, and your pet's treatment plan. We will keep this information on hand whenever you need it.
Our Pet Care Philosophy
We proudly serve pets in the Southborough area. We are dedicated to providing state-of-the-art veterinary service to your pet with care and compassion.
We are passionate about preventive care, client education, and providing comprehensive veterinary care to our Southborough patients.
Pet Owner Resources
Click on a link below to access resources for pet owners.
New Patient Form | Online form for the information we need at your pet's first visit.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, debit, and most major credit cards.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
If your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and rabbits
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.